Privacy Policy - Golden Maya Inc.

Golden Maya Inc. - Privacy Policy

Effective Date: 09/29/2019

Last Updated:

1. Introduction

Golden Maya Inc. ("we", "our", or "us") is committed to ensuring the privacy of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

This policy applies to all visitors, customers, and users who engage with Golden Maya Inc. whether through online interactions, website usage, or physical project engagements.

2. Information We Collect

Golden Maya Inc. collects and processes personal data that you provide directly to us, as well as data that may be automatically collected when you interact with our website or services. The types of personal information we collect include, but are not limited to:

2.1 Personal Data We Collect

We collect the following personal data from you when you interact with us:

  • Name
  • Physical address
  • Email address
  • Phone number

Personal data is provided directly by you when you engage with us for setting up an appointment, receiving a project estimate, or inquiring about our services.

2.2 Purpose of Data Collection

The data we collect from you serves the purpose of scheduling appointments, providing estimates for projects, and ensuring we can deliver personalized and reliable services tailored to your needs. By collecting this data, we are able to communicate effectively with you regarding your project, your preferences, and any details required for successful project completion.

2.3 Financial Data

Golden Maya Inc. does not collect financial data directly from customers. We do not store or process your payment information. Any payments that are required for services are handled by third-party payment providers. Our third-party providers comply with industry standards and security regulations to ensure that your payment data is processed securely.

2.4 Non-Personal Data

Golden Maya Inc. does not collect any non-personal data such as IP addresses, browsing history, or any other types of information typically tracked by cookies or tracking technologies. Our website does not make use of any cookie-based systems for non-personal data collection.

3. Use of Your Personal Data

We use the personal data we collect for specific, lawful purposes as outlined below:

  • To provide and schedule project estimates based on your needs and preferences.
  • To contact you regarding the status of your project or to communicate important details about the work being carried out.
  • To keep a record of your project for reference during warranty periods or any potential follow-up requests.

We will not use your data for any other purpose beyond the scope of providing the services you have requested, and we do not sell or share your personal data with third-party marketers or unrelated businesses.

3.1 SMS Abandoned Cart

Golden Maya Inc.'s website may use cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

4. Data Retention

Golden Maya Inc. retains personal data only for as long as is necessary to provide our services or as required by applicable law. Specifically, we retain your data:

  • For the duration of the project you have contracted with us.
  • For an additional year after project completion in case of follow-up or warranty claims.

After this period, your personal data is securely deleted from our records. We take all reasonable steps to ensure the safe and permanent deletion of any data that is no longer required.

5. Data Security

Your privacy is important to us, and we take all reasonable measures to protect your personal data. We have implemented internal privacy policies that safeguard your personal information, limiting access only to authorized personnel. The systems we use to store your personal data are secure, ensuring that unauthorized individuals cannot access or misuse your information.

In the event of a security breach, we will take immediate action to protect your data and will notify you of the breach as required by applicable law.

6. Sharing Your Personal Data

Golden Maya Inc. does not share your personal data with any third parties, unless such sharing is required for the following reasons:

  • To comply with legal obligations or governmental requests.
  • To protect our business or clients in cases where a legal claim or dispute arises.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. International Data Transfers

We do not transfer any personal data internationally. All data processing and storage takes place within the United States, specifically within the state of Utah where Golden Maya Inc. is headquartered. If there are future changes to our data storage or processing locations, we will update this policy and notify you as required by applicable law.

8. Your Rights

As a customer, you have certain rights regarding the personal data we collect and process. These include the right to:

  • Access the personal data we hold about you.
  • Request modifications to any inaccuracies in your personal data.
  • Request deletion of your personal data, unless we are required by law to retain it.

Currently, Golden Maya Inc. does not offer automated systems for you to access or modify your data online. However, you can contact us directly if you wish to make any changes or requests regarding your data, and we will respond in accordance with applicable privacy laws.

9. Cookies and Tracking Technologies

Golden Maya Inc. does not use cookies or any other tracking technologies on our website. We do not collect data about your browsing behavior or monitor your interactions with other websites. Our website is designed to provide information and services without the need for intrusive tracking mechanisms.

10. Changes to This Privacy Policy

Golden Maya Inc. reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or industry standards. When such changes are made, the updated version of the policy will be posted on this page, along with the revised effective date.

You are encouraged to review this Privacy Policy regularly to stay informed about how we protect your personal data and what rights you have under applicable privacy laws.

12. SMS Messaging Policy

12.1 Consent to Receive SMS Messages

By providing your phone number and subscribing to our SMS services, you consent to receive recurring text messages regarding the services you have engaged with us for. Message and data rates may apply depending on your mobile carrier.

12.2 Data Collected

We collect and store the following information for SMS messaging purposes:

  • Your phone number
  • The content of any SMS messages exchanged
  • Interaction history with our SMS services (e.g., clicks or responses)

12.3 Purpose of SMS Communication

We use the data collected through SMS messaging for project updates, notifications, and follow-ups related to services you've engaged in.

12.4 Opt-Out

If you wish to stop receiving SMS messages, you can reply "STOP" to any SMS message or contact us directly to unsubscribe.

12.5 Data Retention for SMS Services

Your phone number and SMS history are retained only as long as necessary to provide the service or until you opt-out.

13. Disclaimer of Liability for Cybersecurity Breaches

Golden Maya Inc. takes reasonable measures to protect your data but cannot guarantee complete security against cyber threats or hacking attempts. By using our services, you agree that Golden Maya Inc. is not responsible for any data loss resulting from cyberattacks. In the event of a breach, we will notify you as required by law.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us at:

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